Buku ini memberikan banyak informasi untuk para guru, baik yang sudah berpengalaman, maupun yang msh baru. Beragam teknik serta ide untuk mencegah munculnya perilaku bermasalah, serta solusi saat perilaku tersebut terjadi.
To be able communicate in English accurately, fl;uently, appropriatly, and confidently in a wide range of situation with hotel guests is a must for professional hoteliers. And to become the professional ones, they need lots or practise and also supporting materials.